Neil Simon Theatre

Policies

Payment
American Express, Visa, and Mastercard are accepted for ticket purchases at the box office.

Exchanges/Refunds
All ticket purchases are final and tickets may not be exchanged or refunded. See Terms & Conditions.

Dress Code
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air-conditioned during the summer months.

Children
All persons entering the theatre, regardless of age, must have a ticket. Guests under 5 are not permitted in the theatre.

Food & Beverage
No outside food or drinks are permitted in the theatre.

Late Seating
There will be a strict late seating hold for those who are not in their purchased seat when the Act begins. For Act I, the hold is approximately 22 minutes. The hold for Act II is approximately 10 minutes. Patrons will be held in the promenade or upper lobby (depending on the seats purchased) in which the patron will be able to view the show on a monitor. Late seating is at the discretion of management.

Smoking
Smoking (including e-cigarettes) is prohibited in the Neil Simon Theatre.

Security

Patron Security
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

Bag Screening
All bags will be inspected upon arrival. Bags larger than 20”x14”x9” cannot be checked or allowed inside the theatre.  Luggage is prohibited. For your convenience, please arrange to check your large bags and luggage at one of these locations if you are unable to leave them at home.

Do not leave your personal bags (purses, backpacks) unattended while in the theatre.

Prohibited Items
Do not carry any of these items into the security screening area. Items that are confiscated will not be returned. If you are unsure about any item, do not bring it to the theatre.

• All weapons are strictly prohibited, including but not limited to: firearms, ammunition, knives, swords, scissors, OC spray (mace), any dangerous items, and weapons of any kind
• Outside food or beverage
• Large professional cameras or video recording equipment
• Flashlights or laser pointers
• Illegal substances
• Noise making devices or fireworks
• Electric bikes or scooters
• Luggage

The Neil Simon Theatre has the right to refuse entry if any of the above is not adhered to.

Amenities

Concessions
There is one bar located in the theatre’s lower lounge and one bar located on the mezzanine level where alcoholic and nonalcoholic beverages as well as snacks can be purchased. Bottled water and beverages with secure tops are permitted in the auditorium. The bars begin serving patrons 30 minutes prior to the start of the performance and at intermission.

Nederlander Theatres do not permit outside food or beverages.

Patrons seeking to bring in their own food or drink because the food or drink is necessary for medical reasons shall be permitted to bring such food or drink into a theatre.

It is imperative for patrons to understand that not only do the theatres sell peanut-related products, it is impossible for any theatre to designate peanut-free seating zones since we cannot control what food products patrons may bring into the theatres.

Restrooms
Restrooms are located on the lower lounge and the Mezzanine level of the theatre.

Cloakroom
Cloakroom service is not available.

Parking

Broadway Direct has partnered with SpotHero to provide guests with convenient and affordable parking. Please use the calendar below to reserve parking ahead of your upcoming show.

Lost & Found

Did you lose an item at the Neil Simon Theatre? You’ve come to the right place to start looking.

Please click here to fill out our Lost & Found form. 

A member of our customer service team will be in touch with an update.

Theatre Staff

Theatre Manager: Judy Brown
Treasurer: John Rooney

Contact Information:
Phone: 212-757-8646
Send Us a Message

Policy for Patrons With Disabilities

The Neil Simon Theatre is committed to the needs of patrons with disabilities. Accessible seating is available for this performance as indicated on the seating map.

All accessible seating locations may be purchased online, pending availability: Buy tickets for MJ. If you do not see accessible seats available for a selected performance, it means that performance is sold out of accessible tickets and you should try selecting a different performance.

Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.

For guests with limited mobility, there are seats available with movable/folding armrests (“Aisle transfer seats”) in these locations: Orchestra C101, C113, J2, L101, L115, P2, S2; Mezzanine F101, F124, H2, T1, T2, T101, T127.

For low vision/deaf and hard of hearing guests, accessible seats are available in the Orchestra Row B 2 – 8 and C 110-113.

There is no elevator or escalator to the mezzanine. The mezzanine is only accessible by using stairs.

Learn more about Nederlander’s commitment to accessible seating in this venue.

If you have additional questions or require assistance when attending the theatre, please send us a message or call 212-757-8646 and we will be happy to help accommodate your request.

Wheelchair-Accessible Restroom

The Neil Simon Theatre is equipped with one wheelchair-accessible restroom on the Orchestra level (house left), as well as wide stalls in the male and female restrooms.

Seat Accessibility

The only seats that do not require steps are in the Orchestra. All Mezzanine and Box seating locations require the use of stairs.

Services for Patrons With Disabilities

Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.

Policy on Guide Dogs and Service Animals

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Assisted-Listening Devices

Infrared headsets for sound augmentation are available at the theatre, free of charge and subject to availability. Guests are required to fill out a form with their name, email, and phone number to ensure the item is returned after the show. Once the item is returned, the guest’s information will be deleted so they will not be contacted after the show. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to “T”.

Multilingual Commentary

The Neil Simon offers audio commentary and description in French, Japanese, Portuguese, and Spanish via the theatre’s I-Caption hand-held devices, subject to availability. Audio translation of the show is available on the GalaPro App, which can be downloaded on your personal mobile device from the App Store or Google Play.

GalaPro

This theatre offers automated closed captioning and audio description via I-Caption, subject to availability, or on your personal mobile device with the GalaPro App. Download from the App Store or Google Play.

Audio Described/Captioned Performances